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KCI Customer Support

KCI is staffed with trained customer service professionals who can assist with product-related clinical and technical support 24 hours a day.

KCI is able to provide troubleshooting support for all V.A.C.® Therapy devices:

  • Helps provide on-the-spot problem identification and resolution or deals with service requests
  • Convenient telephone access for all care situations

KCI Contact Centre

Staffed with customer service professionals for 24-hour-a-day support, you can reach us via +27 11 315 0445 and kcisa@kci-medical.com.


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The information included in this Web site has been prepared for and is intended for viewing exclusively within South Africa. This Web site contains information about products which may or may not be available in different countries and if applicable, may or may not have received approval or market clearance by a governmental regulatory body for different indications and restriction in different countries.